Maoni AI

Know what your customers really think

Aggregate reviews from TripAdvisor, Google, Booking.com, and 4 other platforms. Get AI-powered sentiment analysis in English and Swahili — surface the insights that matter, automatically.

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Review platforms

Languages (EN/SW)

15min

Processing time

app.edrenetech.io/maoni/dashboard

TripAdvisor

4.5

342 reviews

Google

4.3

891 reviews

Booking.com

4.6

267 reviews

Live Sentiment Feed

1,500 analyzed

"Huduma nzuri sana, nitarudi!"Swahili

"Room was great but wifi was slow"English

"Best hotel experience in Nairobi"English

"Chakula kitamu lakini huduma pole"Swahili

Top Themes

Service Quality423 mentions

Wi-Fi / Connectivity156 mentions

Room Cleanliness289 mentions

Food & Dining198 mentions

See every department, every sentiment, every alert

Route feedback to the right teams automatically. Respond to urgent reviews before they become patterns.

app.edrenetech.io/maoni/departments

Department Sentiment

Front Desk312 reviews

Housekeeping289 reviews

Food & Beverage198 reviews

Facilities156 reviews

PositiveNeutralNegative

Recent Alerts

Negative review spike: "Wi-Fi" mentioned 12 times today

New 1-star review on Google — response recommended

Positive trend: "staff" sentiment up 15% this week

89%

Positive

Neutral

Negative

Who it's for

Built for businesses that value feedback

Hotels & Lodges

Monitor guest satisfaction across all touchpoints. Identify issues before they become patterns and benchmark against competitors.

Restaurants & Cafes

Understand what diners love and what needs improvement. Track food quality, service, and ambiance mentions automatically.

Service Businesses

Any customer-facing business can benefit from understanding feedback patterns and improving their service delivery.

How It Works

From reviews to insights in 3 steps

Connect

Link your Google, TripAdvisor, Booking.com, and other review accounts in minutes. No technical setup required.

Analyze

Our AI processes every review — detecting sentiment, themes, and actionable insights in English and Swahili.

Act

View sentiment trends, theme breakdowns, and respond to reviews with templates or AI-generated replies — all from one dashboard.

Pricing

Flexible plans for every business

Choose the plan that fits your needs. Contact us for custom pricing.

Starter

Essential feedback analytics for any business

3 review platforms (Google, TripAdvisor, Booking)
AI sentiment analysis (English & Swahili)
Centralized review inbox
Response templates & copy-to-platform
Basic weekly summary reports
Ask Maoni chat (20 queries/month)

Contact Sales

Professional

AI-powered responses and deeper insights

Everything in Starter, plus:
All review platforms (6+)
AI-generated responses with brand voice
Scheduled reports & email delivery
Daily briefing emails & negative review alerts
Theme detection & trend analysis
Ask Maoni chat (500 queries/month)

Contact Sales

Enterprise

Full automation for hotel groups

Everything in Professional, plus:
Auto-response drafting with approval queue
Anomaly detection & alerts
Hotel context memory
QBR & custom reports
Multi-property analytics
Ask Maoni chat (unlimited)

Contact Sales

Frequently asked questions

What review platforms does Maoni AI support?

The Starter plan covers Google Reviews, TripAdvisor, and Booking.com. Professional and Enterprise plans add Expedia, Hotels.com, Airbnb, and more — 6+ platforms in total.

How does the Swahili analysis work?

Our AI has been specifically trained on East African language patterns, including Swahili, Sheng, and mixed-language reviews common in Kenya. It understands local expressions and cultural context that generic tools miss.

Can Maoni AI help me respond to reviews?

Yes! All plans include response templates and a copy-to-platform workflow — pick a template, customize it, copy to clipboard, and reply directly on the review site. Professional plans add AI-generated responses that address each point in a review using your brand voice.

How quickly are new reviews processed?

Reviews are scraped daily and analyzed automatically. Professional and Enterprise plans include negative review alerts so you can respond to urgent feedback quickly.

What themes and trends can Maoni detect?

Professional and Enterprise plans include theme detection — Maoni automatically identifies recurring topics like service quality, cleanliness, food, and Wi-Fi, tracking per-theme sentiment scores over time so you can spot improving or declining areas.

Ready to understand your customers better?

Join our pilot program and be among the first businesses to leverage AI-powered feedback analytics built for African markets.

Request a demo Contact sales

Free pilot available for qualified businesses. No credit card required.