AI-Powered Feedback Analytics

Understand Your
Customers Better.

Maoni AI aggregates and analyzes customer feedback across all platforms. Detect sentiment, identify themes, and improve your customer experience—in English and Swahili.

6+
Review Platforms
2
Languages (EN/SW)
15min
Processing Time

“Maoni means 'feedback' in Swahili—and that's exactly what we help you understand.”

10,000+
Reviews analyzed monthly

Powerful Analytics Features

Everything you need to understand and improve customer experience

Multilingual Sentiment Analysis

Understand what your customers really think with AI that works seamlessly in English and Swahili, capturing the nuances of local expression.

Multi-Platform Aggregation

Pull reviews from Google, TripAdvisor, Booking.com, and 6+ other platforms into one unified dashboard.

Theme Detection & Trends

Automatically identify recurring themes in feedback—from room cleanliness to staff friendliness—and track how they change over time.

Real-time Urgent Alerts

Get instant notifications for negative reviews so you can respond quickly and turn unhappy customers into loyal advocates.

How Maoni AI Works

From reviews to insights in minutes

01

Connect Your Platforms

Link your Google Business, TripAdvisor, Booking.com, and other review accounts in minutes.

02

AI Analyzes Feedback

Our AI processes every review, detecting sentiment, themes, and actionable insights in English and Swahili.

03

Get Actionable Insights

View sentiment trends, department-level issues, and competitive benchmarks on your dashboard.

04

Improve & Track Progress

Address issues, respond to reviews, and track improvement over time with automated reporting.

Built for Customer-Centric Business

Any business that values customer feedback can benefit from Maoni AI

Hotels & Lodges

Monitor guest satisfaction across all touchpoints. Identify issues before they become patterns and benchmark against competitors.

  • Guest satisfaction tracking
  • Department attribution
  • Competitor benchmarking

Restaurants & Cafes

Understand what diners love and what needs improvement. Track food quality, service, and ambiance mentions automatically.

  • Menu feedback analysis
  • Service quality tracking
  • Ambiance insights

Service Businesses

Any customer-facing business can benefit from understanding feedback patterns and improving their service delivery.

  • Customer satisfaction scores
  • Staff performance insights
  • Service improvement tracking

Flexible plans for every business

Choose the plan that fits your needs. Contact us for custom pricing.

Starter

Perfect for small to mid-sized businesses

  • 3 review platforms (Google, TripAdvisor, Booking)
  • Basic sentiment analysis
  • Weekly email digest
  • Top 5 issue categories
  • Monthly trend reports
Most Popular

Professional

For growing businesses with advanced needs

  • Everything in Starter, plus:
  • All major review platforms (6+)
  • Advanced theme detection
  • Department-level attribution
  • Real-time urgent alerts
  • Competitive benchmarking (5 hotels)
  • Up to 2 properties

Enterprise

For large organizations and chains

  • Everything in Professional, plus:
  • Unlimited properties
  • Cross-property comparison
  • Brand-level analytics
  • Staff performance attribution
  • Custom AI training
  • API access
  • Dedicated success manager

Frequently Asked Questions

What review platforms does Maoni AI support?
We support Google Reviews, TripAdvisor, Booking.com, Expedia, Hotels.com, and Airbnb. Additional platforms can be added upon request. Our Professional and Chain plans include all 6+ platforms.
How does the Swahili analysis work?
Our AI has been specifically trained on East African language patterns, including Swahili, Sheng, and mixed-language reviews common in Kenya. It understands local expressions and cultural context that generic tools miss.
Can Maoni AI help me respond to reviews?
Yes! Maoni AI provides suggested response templates based on the review content and sentiment. You can customize these templates to match your brand voice before posting.
How quickly are new reviews processed?
Reviews are typically processed within 15 minutes of being posted. Urgent negative reviews trigger instant alerts so you can respond quickly.
Can I attribute feedback to specific departments?
Yes! Our Professional and Chain plans include department-level attribution. Maoni AI automatically categorizes feedback by department (Front Desk, Housekeeping, F&B, etc.) so you can route issues to the right teams.

Ready to understand your customers better?

Join leading hotels and businesses in Kenya who trust Maoni AI to improve their customer experience.

Maoni AI - Customer Feedback Analytics | Edrene Technologies